Question

Which of the following statements are true and which are false?
i. Personal selling helps manufacturers to improve their products based
on suggestions made by sellers.
ii. Customers do not have immediate solution of their problems regarding
a product from the salesperson.
iii. Personal selling leads to creation of new customers only for the existing
products.
iv. Better use of product is not the result of personal selling.
v. Customers can complain to the salesperson about a product.

Answer 1

Answer:

Explanation:

i. Personal selling helps manufacturers to improve their products based

on suggestions made by sellers.

Answer: True

ii. Customers do not have immediate solution of their problems regarding

a product from the salesperson.

Answer: True, because customers are not the people who are supposed to look for the solutions. The salesperson is supposed to look for solutions against the registered complaints coming from the people.

iii. Personal selling leads to creation of new customers only for the existing

products.

Answer:False, it may lead to increase in sales for other goods as well. Because the treatment of the retailer matters alot. Once you develop good relations you develop trust and consumer loyalty.

v. Customers can complain to the salesperson about a product.

Answer: True, because its their right to complaint if they feel that they have some issues with the product or service. They can talk to the salesperson.