Question

Which of the following will a, 'as-is' customer experience map have?
Observations
Process Touchpoints
Interface designs
Prototypes​

Answer 1

Process touchpoints will have the customer experience map.

Explanation:

• A customer experience map is created by mapping the touchpoints.
• It involves all the interaction a customer may have with your organization at any point.
• This map includes the analysis of all customer behavior and interaction across all channels and touchpoints.

• Sale processes and marketing of the products of a company are displayed on the customer experience map.