Question

which of these four configuration goals do service operations balance

Answer 1

Answer:

It is important for Service Operation to balance conflicting goals: internal IT view versus external business view. stability versus responsiveness. quality of service versus cost of service.

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Answer 2

Configuration goals of Service operations:

• The major goals of service operation are to minimise the impact of service outages on regular business operations, to maintain business satisfaction and confidence in IT, and to make sure that only those who are authorised to use agreed IT Services are given access.
• Everyday tasks that are a part of a service, whether they are carried out by the service provider, an outside supplier, or the client or customer of that service, are considered to be part of the service operation.

• The continual administration and performance of the many Service Management procedures carried out in Service Operation. Many ITIL procedures, such Change and Capacity Management, have their roots in the Service Design or Service Transition phases of the Service Lifecycle, but they are constantly used throughout Service Operation.
• Some procedures, such as IT service strategy management and the actual design process, are not covered in service operation particularly. However, Service Operation often contributes to and influences these processes as part of the lifecycle of Service Management, even though they are primarily focused on longer-term planning and improvement efforts and fall outside the direct purview of Service Operation.

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