Question

Which of these must be avoided in business letter?

a) Polite words

b) Formal words

c) Abbreviations

d) Clear details

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Answer 1

You are supposed to use polite words, formal words as well as clear details so the answer is c) abbreviations.

Answer 2

Option(c) ) Abbreviations

A business letter is a formal letter that contains a legal representation of the rights of the company.

• Polite words - words should be polite which should be straightforward and not hurt the sentiment of others.
• Formal words- words should be formal and in a definite manner, no swear words can be used which could create a negative impact and a barrier to effective communication.
• Clear details- The details must be clear and concise to avoid any misinterpretations.

The reason why abbreviations will not be used -

• They are a short forms of words that many people in the organization would not interpret.
• They are not formal
• They are not clear.