Which of these must be avoided in business letter?
a) Polite words
b) Formal words
c) Abbreviations
d) Clear details
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You are supposed to use polite words, formal words as well as clear details so the answer is c) abbreviations.
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Option(c) ) Abbreviations
A business letter is a formal letter that contains a legal representation of the rights of the company.
- Polite words - words should be polite which should be straightforward and not hurt the sentiment of others.
- Formal words- words should be formal and in a definite manner, no swear words can be used which could create a negative impact and a barrier to effective communication.
- Clear details- The details must be clear and concise to avoid any misinterpretations.
The reason why abbreviations will not be used -
- They are a short forms of words that many people in the organization would not interpret.
- They are not formal
- They are not clear.
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