Question

Which of these should be kept in mind while receiving a call​

Answer 1

Answer:

When you're speaking over the phone remember to smile, sound upbeat and keep your communication short.

Greeting.

Take permission and be polite.

Identify self and the organisation.

Clarity.

Purpose of the call.

Know your timeline and keep it short.

Avoid fillers and keep it interesting.

Answer 2

While receiving the call one should have  a positive tone as speaking.

Explanation:

One should not attend the call by having pre-assumption in the mind as it will affect the conversation.

• One should have good listening quality in order to respond in a proper way. One has to be a good listener to be a good speaker.
• Attentiveness and keeping the ear on voice modulation.
• If it is a formal call one should keep notes and pen ready.
• Kindly greet the person as per the occasion.

A call should be in a polite tone be it formal and informal.