Question

Which of these tasks is a task of problem management itil?

Answer 1

The approval of all changes or modifications  made to the known-error database

Explanation:

• The problem management gets involved with the task when the user puts in a formal complaint regarding the the errors that come up regularly and the user is not able to use the application properly. Due to which the connection with the network gets obstructed and it stops working.
• Thereafter the problem management team has the responsibility of finding the cause or the problem. The problem management  teams supports the activities of the service desk by making information on a known error available to the service desk.
• The change management team brings in certain changes in the application and they have the responsibility of rechecking the changes to ensure they are working and have adapted to the system.

To know more about problem management on ITIL

What is the basis of the ITIL approach to service management?

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