which one of the following quantifies service level of dabbawalas a)customer satisfaction b)doing it right first time c)consistency in product/service quality d)all above
Answers
The dabbawalas is a organisation which helps in serving hot lunches by picking up lunchboxes from homes and restaurants to people at work in India especially in Mumbai.. The lunchboxes are picked up in the morning , delivered through bicycles and railway trains, and returned empty in the afternoon.
They also play an important role for meal suppliers, who pay them to deliver lunchboxes with ready-cooked meals from central kitchens to customers and back.They help in delivering the food at the right time while maintaining both quality and consistency
In my opinion all of the above.
When we eat for the first time the food has to be healthy and tasty then only i can order the next time.
Mouth to Mouth publicity is the most effective marketing strategy which can only be successful if the customer is satisfied and this can only be done when there is no compromise done in the quality.