which organells is known as vicidial
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This system was initially created to fill the need of a customer service group being able to call up clients efficiently and without using a predictive dialer that would potentially lose calls and alienate clients. Since then we have added the ability to do predictive dialing alongside the traditional one-call-at-a-time dialing as well as the ability to take inbound calls and set up campaigns to do blended inbound and outbound at the same time.
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