Question

Which part of service portfolio is published to the customers?

Answer 1

The answer is the service catalog.

The service catalog is the part of a service portfolio that is published to customers. In other words, only this part of the service portfolio is made visible to customers. This catalog is used for enhancing the support rendered for sale and delivery of IT services.

Answer 2

The ‘service catalog’ is the part of the ‘service portfolio’ published to the customers.

Explanation:

• The service catalog consists of a lot of information regarding the prices, deliverables, request process, contact points and the process of ordering.  

• The ‘service catalog’ is mainly used for supporting the ‘sale and delivery’ of products related to information technologies and it is the only ‘part of the service portfolio’ that is published for the customers.  

• The service catalog contains a detailed design package for each IT service and its associated software that would be required by the customers.

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