Which portal is working in Rajasthan for the purpose of providing information related to state services and redressal of public grievances?
Answers
Answer:
The Hon’ble chief minister (CM) of Rajasthan, Vasundhara Raje’s above statement reflects the progress the state has made in the past few years. The initiatives by the CM have not been limited to governance alone, but have made technology, which is the need for everyone today, reach the common man of Rajasthan. One such platform is Rajasthan Sampark or CM Helpline.
A glimpse of this was observed by Inc42 during the Digital Rajasthan Yatra in March 2018 by Inc42
Mohammed Kasim, an ordinary resident from a small village near Ajmer, expressed how he was facing electricity supply issues at his residence. It was faulty and irregular. He registered an online complaint via the Sampark Portal. And, he was surprised by the immediate response from the government officials. They visited his place within three to five working days and replaced the old transformers with new ones. This issue getting resolved not only benefited Kasim but the village on the whole.
Today, officials from Rajasthan Sampark are resolving a majority of complaints within twenty-four hours and have so far resolved more than 2.3 Mn complaints.
In the last four years, the ‘Rajasthan Sampark’ initiative has led the state government to improve the accountability of the system, as well as minimise the possibilities of corruption in redressing complaints and issues. At the same time, it has enabled the citizens of the state to take their issues directly to the state government most importantly in a convenient manner.
Being an innovative e-governance project developed by the Rajasthan government’s Department of Information Technology and Communication (DoIT&C), Rajasthan Sampark now aims to empower the residents of the state by providing transparent and accountable means of grievance redressal.