Question

which quantity is required in a call centre representative​

Answer 1

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A call center agent is a person who handles incoming or outgoing customer calls for a business. A call center agent might handle account inquiries, customer complaints or support issues. A call center agent who manages both incoming and outgoing customer calls is also referred to as a blended agent. Other names for a call center agent include customer service representative (CSR), contact center agent, telephone sales or service representative (TSR), attendant, associate, operator, account executive or team member....

Role and responsibilities of a call center agent -

The job of a call center agent involves a variety of responsibilities that ultimately help lead to greater customer satisfaction. Some responsibilities include:

• managing inbound and/or outbound calls;
• following various communication scripts when speaking to a caller;
• customer engagement;
• identifying customer needs, answering questions and providing solutions/alternatives to issues;
• up-selling products and services when possible;
• building sustainable customer relationships;
• keeping records of all conversations organized;
• building product knowledge; and
• improving performance and hit goals.

Answer 2

A call center agent is a person who handles incoming or outgoing customer calls for a business.