Which right is attributed to consumers to use before choosing the commodities?
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The Right to be Heard gives the consumer the right to represent himself or to be heard or the right to advocate his interest. In case a consumer has been exploited or has any complaint against the product or service then he has the right to be heard and be assured that his/her interest would receive due consideration. This right includes the right to representation in the government and in other policy-making bodies. Under this right, the companies must have complaint cells to attend the complaints of customers.
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