Question

Which service design aspect considers key performance indicators (kpis) to help ensure that the efficiency, effectiveness and cost effectiveness of it services are all managed?

Answer 1

Administrators, broadly speaking, engage in a common set of functions to meet the organization's goals. Henri Fayol described these "functions" of the administrator as "the five elements of administration". Sometimes creating output, which includes all of the processes that generate the product that the business sells, is added[by whom?] as a sixth element.

Answer 2

Service effectiveness in banking, insurance and consultancy sector is the ability to serve the right customer and at the right time efficiently and effectively than the competitors.

For a teleslaes personnel the important service indicators are customer’s perception of the salesperson, the number of sales that are performed on an hourly basis.

The KPIs are used to evaluate the performance of the employee.