Question

which SVC activity ensures implementation of new/changed services? in itil
a. Engage
b. Obtain/Build
c. Design and Transition
d. Deliver and Support

Answer 1

Answer:

The primary focus is to take the requirements from Engage and provide specifications for Obtain/Build. This activity also delivers new and changed services and products to the Deliver and Support activity.

Answer 2

The activity is design and transition.

• The term SVC stands for Service Value Chain.
• It encompasses six activities.
• In the design and transition., it is determined whether the service or product in issue can meet the expectations.
• These products or services are created during the Engage stage.
• Specifications that may be utilised in the Obtain/Build Activity are also created from requirements.
• Finally, Deliver and Support, the sixth Activity, receives new goods and services from Design and Transition.

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