Which type of education need for desktop support job?
Answers
n some cases, IT support technicians can substitute a professional certification for postsecondary education. Such certifications demonstrate professional dedication and expertise to prospective employers. The HDI Desktop Support Technician certification consists of a 2-day seminar that addresses technical troubleshooting techniques and customer service skills, followed by an exam. The Microsoft Certified Desktop Support Technician is awarded to IT support technicians who have 6-12 months of work experience and pass required exams on Windows operating systems and desktop applications.
IT support technicians are essential members of today's workforce because of the widespread presence of computer technologies in businesses. With excellent customer service skills and a knack for solving problems, those who choose a career as an IT support technician should have favorable job prospects. An associate's degree is usually the minimum requirement, but professional certification may be acceptable in place of formal education.
support technicians usually hold an associate's degree in computer science or a related field. However, on-the-job training might be provided to a candidate, with only a high school diploma, who demonstrates exceptional communication, problem-solving and analytical skills. An IT support technician who holds a bachelor's degree in computer sciences, information systems or a similar field is the most likely to find advancement opportunities.