Which utility program will you suggest that does not upload due to its over size
Answers
Answer:
Step 1: Objectives Screen
At the end of this exercise, you should be able to answer the following question:
• What utility programs are included in system software and what do they do?
Step 2: Scenario Screen
Welcome to your shift at the Helpdesk. I’m Louise, the supervisor on duty today.
You currently have a caller on Line 1. Pedro needs help understanding how to use the utilities on his computer.
I’ll be checking on your performance and giving you feedback throughout your call. Please feel free to click the ASK YOUR SUPERVISOR bar if you need help. For more information, you can click on the icons below or visit the links that will appear in this panel. Click Pause before you select any icon or link.
Click Next to answer the call when you’re ready. Good luck!
Step 3: Speeding Up Your System
Yeah hi. My name is Pedro and I need some help. I’ve been loading a lot of software onto my PC lately, and it has slowed down a lot. I’ve heard there are programs that come with Windows that I can run to make my computer faster. Is that true?
Option 1:
It sure is. What you need to use is your PC’s System Restore utility to clear up more space.
Option 2:
Absolutely. What you should do first is use your PC’s Task Manager utility so that your PC runs most efficiently.
Option 3:
That’s right. What you should do first is use your PC’s Disk Defragmenter utility to improve hard disk performance.
ASK YOUR SUPERVISOR panel: Before clicking an option
How can Pedro make his computer run faster? Click the option you think best addresses his question.
Option 1 Feedback:
No, that’s not right. System Restore is a Windows XP utility that lets you restore your system settings back to a specific date when everything was working properly. It does not make a computer run any faster. Click Next to choose another option.
Option 2 Feedback:
No, that’s not right. The Windows Task Manager utility is used to check on a program that has stopped working or to exit out of a non-responding program. It helps you evaluate how your system is performing but does not directly make it run any faster. Click Next to choose another option.
Option 3 Feedback:
That’s right. One thing Pedro can do to make his computer run more efficiently is to run the Windows Disk Defragmenter utility program, which is available under System Tools in the Accessories folder of the Start menu. Click Next to read more about what you should tell Pedro about this utility.
TIME FOR TRAINING: After clicking option 3
1. Utility Programs: Disk Defragmenter
Utility programs are applications included in system software that perform special functions such as managing system resources and improving efficiency. Some utility programs come built into the Windows or Mac operating systems; others you can purchase off the shelf.
One utility that helps the operating system (OS) work more efficiently is the Disk Defragmenter utility.
How does the utility work? Over time, as files are saved, deleted, and modified, the fragments of data for files fall out of sequential order on the hard disk, and the disk becomes fragmented. Locating all the pieces of the file takes time, making the OS less efficient.
Disk defragmenter utilities regroup related pieces of files together on the hard disk. Also, any unused spaces that were too small in which to save data before are grouped together, increasing the available storage space on the disk. This allows the OS to work more efficiently.
Step 4: Cleaning Up Your Hard Disk
My friend said I had to use some program that takes away files that my system doesn’t need anymore. Does the disk defrag utility do that too?
Option 1:
Yes. The Disk Defragmenter utility removes all unnecessary files from the system.
Option 2:
To clean unnecessary files off your hard drive you’ll want to use the Disk Cleanup utility.
Option 3:
To clean unnecessary files off your hard drive you’ll want to use the Add or Remove Programs utility.
ASK YOUR SUPERVISOR panel: Before clicking an option
How can Pedro clean unwanted files off his system? Click the option you think best addresses his question.
Option 1 Feedback:
No, that’s not right. The Disk Defragmenter utility does not remove unnecessary files from the hard drive. It only rearranges the files that are currently on the hard drive. Click Next to select another option.
Option 2 Feedback:
That’s right. Disk Cleanup is a Windows utility that cleans unnecessary files off your hard drive. Click Next to read a bit more about what you should tell Pedro about this utility.
Option 3 Feedback:
That’s not right. The Add or Remove Programs utility is used to delete a specific program from a computer, as it makes sure that all the program’s supporting files are deleted as well. Click Next to select another option.
Explanation: