Question

While using English for social or business communication, what skills should one master do?

Answer 1

Answer:

For written communication one needs good business letter writing skill. Modernise your vocabulary, keep your letters short and to the point, always be polite, show that you value the other person. If the situation gets bad for no fault of yours, be firm but not disrespectful.

Buy some books of letter writing for all occasions and learn the basic skills.