Business Studies, asked by mehulbhandari50, 2 months ago

Who developed the flower of service?

Answers

Answered by ItzManiac

35

Answer:

Christopher Lovelock

The concept of flower service was introduced by Christopher Lovelock which distinguishes between facilitating and enhancing additional services. These different additional services can be classified into eight petals (Information, Order Taking, Billing, Payment, Consultation, Hospitality, Safekeeping, Exception).

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