who do you have to give information and instructions and what about
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7 tips on how to give clear, understandable instructions to staff
Alice Dartnell
Engagement Expert Read full profile
7 tips on how to give clear, understandable instructions to staff
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Giving clear understandable instructions is one of those things that sounds easy to do but in real life can actually be more complex, especially in an office environment or within a business. Mixed messages, assumptions and multiple options mean that the message received might differ from what we actually meant.
Earlier this year, I decided to enlist the assistance of a VA, (virtual assistant), from elance.com. I had never used a virtual assistant before and it quickly taught me the importance of giving clear, defined direction if you expect your instructions to be understood and acted upon in the way you want! This is particularly important when you are not face to face to deliver the instructions, as when directions are given over email or written it is hard to gauge the tone and you cannot physically point things out!
Furthermore, my VA was based in Malaysia where English was not his first language, thus it was even more important to give out clear instructions!