why did it seems the person being spoken to had gone out of his/her mind?How was his/her behaviour?
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- Someone takes credit for your idea.
What you should say: “Thanks for spotlighting my point.”
- You’re asked to stay late when you’re about to leave the office for a personal obligation.
What you should say: “Excuse me, I have another commitment.”
- In a pivotal situation, a trusted colleague snaps at you.
What you should say: “This isn’t about what you do for me. It is about what you did to me.”
- You have to say “no.”
What you should say: “This is a good launching point.”
- You have to give negative or awkward feedback to someone you’re close with.
What you should say: “I’m here to be for you what someone once was for me.”
- You need to push back on a decision you believe is wrong.
What you should say: “This is my preference.”
- You need to escalate a serious issue.
What you should say: “Your response gives me cause to take this further.”
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Why did it seem like the person being spoken to had gone out of his/her mind? How was his/her behaviour?
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