why did the writer receive the order with great delight
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8 Ways to Delight Your Customer Today
Why just satisfy your customers when you can delight them? Here are eight ways you can make them smile today.
By Kevin DaumInc. 500 entrepreneur and best-selling author@KevinJDaum
Most companies strive to satisfy their customers. That's why they run customer satisfaction surveys to see if they are succeeding. But is customer satisfaction a worthy goal? I believe satisfaction is the bare minimum of what a customer should get in their experience.
Sure it's perfectly fine that the customer wants your product or service and you sell it to her at a fair price and deliver in a timely manner. But that doesn't make the experience meaningful or memorable. Providing a consistent awesome experience requires planning and structure often far beyond the desire or capabilities of many companies.