Question

Why does a bank manager needs to be cautious and tactful to existing customers

Answer 1

A bank manager needs to be cautious and tactful to existing customers because maintaining a loyal customer base is very important for the success of any institution.

Explanation:

• Acquiring new customers is very important for any institution but maintaining a loyal customer base is important for the long-term success of a firm.
• If a manager is not cautious towards the existing customers, the customers will change their service provider. This would lead to loss of business and declining profits of the bank.
• Moreover, ignoring the existing customers would result in a bad reputation for the firm.