Question

Why is a Service Level Agreement (SLA) important?

Answer 1

Answer:

Service Level Agreements are so important in the B2B industry because they can turn a good company into a great one. They create a formalized communication process that both a business and its customers agree upon so both parties can be as efficient and successful as possible

Answer 2

Answer:

It documents expectations of availability, uptime, and security.

Explanation:

It documents expectations of availability, uptime, and security.