Why is it difficult to gain a clear understanding of what the customer wants?
Answers
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2
The reason why is it difficult to gain a clear understanding of what the customer wants is as follows:
- In case of using and finding needs, consistency in approaching is lacked by lot of organisations.
- For innovation, understanding the needs of customer is critical.
- When a customer comes to purchase, this is difficult for a seller to understand customer's requirement.
- Feedback from customers, survey, consistency in offers etc can make this easy.
Answered by
6
It is difficult to gain a clear understanding of what the customer wants because of the problem of understanding.
Explanation:
- Sometimes it is not easy to understand what the customer wants and the problem of understanding comes because of the problem of understanding the scope of the issue.
- The users are unable to determine the clear boundary of the system. They are not able to totally understand what is needed or required by the customers.
- The customer requirements keep change and are volatile. Therefore it becomes difficult to analyze what they want.
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