Question

why is it important that a food and beverage service attendant / waiter must be familiar with the menu of the restaurant where he/she working.​

Answer 1

Explanation:

Food and Beverage Attendant Duties and Responsibilities

Often, a food and beverage attendant is the first person a customer encounters when entering a restaurant. In this role, these attendants welcome customers to the establishment, take names for seating purposes, direct customers to their table, and hand out menus.

Answer 2

A waiter needs to be familiar with the menu of the restaurant for many reasons.  

 

Consider these points:

• Customer query handling- The waiter is the person the customers will interact with. All questions will be directed to him, including those related to allergens. The waiter must know what ingredients go into each dish, to avoid unpleasant circumstances.
• Provide efficient services- Only if the waiter knows the menu and the availability of food items can he guide customers who are in a rush. Time is important these days.
• Streamline operations- If the waiter knows what is readily available, he can make recommendations that will save time for the cooking staff.  
• Minimise storage issues- Recommending items that have already been cooked in bulk will ensure that the restaurant does not end up with storage problems. Again, this is possible only if the waiter knows the menu.  

Conclusion: The waiter is not just the customer-facing representative of the restaurant, he is also a connector between the backend and frontend of the business, a problem solver and above all, a marketeer.