Question

Why is the customer perspective important in the balanced scorecard methodology?

Answer 1

Here is your answer ⤵⤵⤵⤵⤵

Strategy Mapping is an important part of the Balanced Scorecard methodology. ... The Strategy Map reveals cause and effect by demonstrating that success in oneperspective, financial for example, can only be achieved by tangible results in the other perspectives such ascustomer satisfaction.



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