Why is the Front Desk Officer not allowed to disclose information of their check-in guests?
Answers
Answer:
because hotels have their formalized privacy policies
Answer:
Front Office Staff Rules and Regulations
Front Office Staff Rules and RegulationsArrive in time, inspired and motivated.
#Dress up properly and maintain high grooming standards.
#Smile naturally on stage and backstage.
#Be proactive and motivate each other.
#There is no mine, everything is ours.
#Even if smoking is not good for you, you are only allowed to smoke in the designated staff area. (As per hotel policy)
#After smoking, please consider our guests and colleagues, wash your hands & take a mouthwash or mint.
#Breaks are important but don’t take extensive ones.
#Never Ever leave your Desk unattended.
#Always communicate your position with your team mates.
#Keep your eyes open, observe and check our environment permanently.
#Report any irregularity.
#It’s your responsibility to keep our hotel clean, maintained and stylish.
#Every guest is a VIP.
#Never say I don’t know or/and it’s not my job, always offer an alternative.
#Chewing doesn’t look good on you.
#Don’t lean on the wall, the wall can stand by himself.
#Keep your mobile on silent mode and do not speak on mobile in the guest areas.
#Don’t hide your mistake, Instead learn from it.
#Do not disclose guest details: like profiles, C.C No. and current guest balance outside the hotel.
#Dispose (by shredding) any outdated internal or guest documents after a specific period of time.
#Mask guest Credit Card no. when implying on emails.
#Never say out the guest room number, instead point out the room number displayed on the key card or indicate which floor they will be allocated on.
#Always confirm guest detail discreetly before renewing loss guest key.
#Be cautious with money.
Explanation:
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