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Dear Sir/Madam,
I am writing to express my dismay at the service at your Eden Hill branch on Saturday 14 January.
I often collect prescriptions from the pharmacy on behalf of my grandmother, Mrs Elaine Bingham. On this occasion there were two prescriptions: one for 10 x 50 mg Kendomol and one for 50 x 100 mg Leoprone. I was served quickly even though there appeared to be only one pharmacist on duty. However, as I was leaving I saw that I had been given 500 mg tablets of Kendomol. This is ten times stronger than the prescription called for.
If I hadn't noticed the difference between the prescription and the actual tablets, my grandmother could have taken a dangerous overdose of Kendomol. I would be worried about getting any future prescriptions at Eden Hill.
The pharmacist apologised and corrected the mistake but I wanted to bring it to your attention. I think it happened because there were not enough staff on duty. I understand that mistakes happen but there needs to be a minimum of two pharmacists at all times so all prescriptions can be checked.
I hope you can take steps to make sure this mistake does not happen again.
Yours faithfully,
Roger Bingham
So I believed Chase. I read every instruction, called my “home preservation specialist” who sounded about seventeen and I do remember asking about her accent, where she lived because when she said the name Chase it sounded like “cheese”. I swear it did. Anyway, I endured weekly calls from her, memorized her 4 or 5 min “disclaimer”. First, since Chase was my second mortgage, I had to refinance my first, she said, and so I did. Wells Fargo had no problem refinancing me. I currently have a mortgage with them that will “mature” in November of 2054. I will be 105 years old. Same interest rate as before, just extended it 10 more years. No folks, I didn't “get it” it. I was too terrified of losing my home. I saved about $100/ mo, but added ten years there. You do the math. I can't anymore.
But wait, throughout the HARP ordeal with the more pleasant Wells Fargo, I was going through the HARP requirements, documenting my hardship, every penny I spent, absolutely nothing of my personal life unrevealed, all required by my government, my sweet little “Cheese Bank Home Preservation Specialist?!?!” continued with her hounding weekly calls, in which she continued at times to address to continue to address me as alternately Mr.........., or if I protested that I knew I had sent them at least one raised seal stamped death certificate. …...........................................long story longer, no where along the way did any specialist ask, hey Mrs. …...., what's up with this pending bankruptcy thing, on all your statements. Hello. “Trustee for the estate”, whom my husband told me in 2009, had been sanctioned by the judge for inappropriate antics of sort or perhaps, the law firm representing us failed to file something.
Couldn't take it. Walked out. Had two new artificial knees hammered into my femurs. A daughter has been diagnosed with “invasive ductal carcinoma of the breast”, which she made me swear not to Google. I have determined I was only 2 months behind when fell for the scam by Chase. I've turned 65 years old, received a Medicare Card, have funds taken out of my own disability check to pay for a Rx supplement and Part B Medicare. The Medigap Insurance comes out of my checking account monthly. I have stopped taking all medications prescribed for me by PCP, because, first I can't afford them, second, they are not working to her satisfaction and she keeps prescribing more.
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