write a apology letter to your customer for delievering a damaged produc
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Explanation:
Apologize for the reader's inconvenience. Explain (but do not excuse) the problem.
Point out that this is an exceptional circumstance and that your company values quality.
State what action you will take to remedy the situation, and offer compensation or restitution, if appropriate.
End on a positive not
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this is to inform that your product is damaged product it does not work properly so that we want to replace that product.
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