Write a brief note on call centre. Why foreign companies set up their call centre in India?
Answers
Answer:
Write a brief note on call centre.
A call center is a centralized department to which phone calls from current and potential customers are directed. Call centers can handle inbound and/or outbound calls, and be located either within a company or outsourced to another company that specializes in handling calls.
Why foreign companies set up their call centre in India?
This is so because India has a large qualified workforce and can also provide cost-effective call center outsourcing services.
Answer:
The advantages to foreign companies in setting up their production in India is as follows:
Foreign companies come to India because of the cheap labour. Wages that the companies pay to workers in foreign countries are far higher than what they have to pay to workers in India.
Low wages and longer hours of work.
Minimum additional expenses, such as for housing facilities for workers. Thus, companies can save costs and earn higher profits.
Cost cutting can also be done by other more dangerous means like lowering working conditions, including lower safety measures.