Write a case history of a consumer who has fought a consumer right case and was given Justice by the Consumer Court.
Answers
Answer:
While deciding on a consumer complaint, the NCDRC has recently asked LIC to pay a fine of Rs 2.5 lakhs to the father of a girl in Maharashtra. The person had taken the Jeevan Aadhaar policy of LIC for his daughter suffering from Down’s syndrome. LIC had earlier refused to pay the assured amount to him even after he paid all his premiums in full.
Answer:
Consumer Court is a special purpose court in India that deals with cases regarding consumer disputes, conflicts and grievances.
There are judiciary hearings set up by the government to protect the consumer rights. Its main function is to maintain the fair practices & contracts by sellers.
Consumers can file a case against a seller if they are cheated or exploited by sellers.
The court will only give a verdict in favour of the consumers/customers if they have proof of exploitation, i.e., bills or purchase memos.
If a consumer does not have the proper documents required for filing a case then it would be very difficult for the consumer to win or even file a case.
- Right to Safety: The right to be protected from all types of hazardous goods and services
- Right to Information: The right to be fully informed about the performance and quality of all goods and services
- Right to Choose: The right to free choice of goods and services
- Right to be Heard: The right to be heard in all decision-making processes related to consumer interest
- Right to Redressal: The right to seek compensation, whenever consumer rights have been infringed
- Right to Consumer Education: The right to complete consumer education
