Question

write a complaint letter for defective computer.​

Answer 1

Dear _______________,

I would like to submit a final complaint in writing before I proceed to possible legal action. This complaint concerns the computer I bought from your company on May 1, 2013. I purchased the Laptop 1500 from your company website, and my confirmation number is TS1230.

The computer was purchased new and factory sealed. I have included a receipt listing the features and protection guaranteed by your company. Among them is a warranty on the all the parts and labor. Another is 24/7 customer service for any issues that arise.

Since my second week of using this laptop, the OS has repeatedly crashed. I have downloaded no additional software nor adapted the OS in any way. I have also noticed that the fan runs constantly because the laptop is consistently creating a lot of heat-to the point that it does not function, or else functions very slowly.

I have called your customer service line half a dozen times in the last few weeks and they have been aggressively unhelpful. They have refused to honor the terms of the warranty, claiming that the fan is doing what it should and that computers sometimes run a little hot from overuse. However, I am using my computer a moderate amount: only one or two windows are open at once and the computer slows down so much that I cannot play movies or work efficiently.

I have consulted with my attorney and she believes that we can win this case should it ever go to court. I am also prepared to write a negative review and post it to every computer forum and website I can find. I would like to offer you an alternative to covering legal fees and bad publicity: please allow me to return the computer and either fix it or replace it. I just want a laptop that functions as advertised.

Thank you for your time. I look forward to hearing from you soon.

Sincerely,

Answer 2

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8G, Sonia Apartments,

Heaven colony,

M.G. Road,

Dharavi,

Mumbai - 400 017.

28th February, 2017

To,

The Manager,

Global Computers,

Link Road,

Andheri,

Mumbai.

Subject: Complaint letter regarding poor quality of computer purchased.

Respected Sir,

On 1st December, 2016, I bought a computer having model number 111222333. I made this purchase at your shop, on 1st December having bill number 999 888 777. I made the payment through my Credit card having number 444 555 666. Unfortunately, your product has not performed well.

Initially, the computer worked very well and I was quite satisfied. I even recommended your company to my friends. However, from the beginning of this month, the images were very blurred, it kept switching off on its own. I tried after a few days again and had the same problem persists.

To resolve the problem, I would appreciate if you kindly send your technician. It would be better to replace the computer with a new one as it seem to be a faulty one.

I look forward to your reply and a resolution to my problem. I will wait upto 10 days from this letter, before seeking third-party assistance. Please contact me at the above address or by phone 022 - 24000000.

Sincerely,

XYZ.