write a conversation between a customer and an online service provider regarding a product
( clock/mobile/any other) which has not arrived
Answers
Customer: Hello. Is it the Rikon Clocks customer care?
Service provider: Good afternoon ma'am. Yes, it is. How may I help you?
Customer: Well, I ordered a wall clock a week ago, and it has not yet been delivered.
Service provider: I'll just look it up. Could you please give me your order number?
Customer: Yes. It is SLZ 3521C.
Service provider: Could you please confirm your city of residence?
Customer: I live in Dibrugarh.
Service provider: Thank you ma'am. The system shows that your order has been dispatched 5 days ago. It is in transit and should reach you today or tomorrow.
Customer: And if it doesn't?
Service provider: Ma'am, it certainly will. Our courier service provider is reliable. Usually our products reach within 3 days. The delay has happened because of the truck drivers' strike. The strike has ended; so, delivery services will normalise.
Customer: Alright. Thank you for your help.
Service provider: You are welcome ma'am. Is there anything else I can help you with?
Customer: No, that is all.
Service provider: Have a good day ma'am.
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