Write a descriptive paragraph on “A Tourist Guide”, focusing on details that reveal his/her appearance and unique personality traits, in about 100-120 words.
Answers
Explanation:
Tour guiding has been described as " the 'Cinderella' of the tourism industry: attractive, useful, but often neglected" (Mak, Wong and Chang, 2011: 1442). Tourist guiding comprises complicated and multivariate roles composed of different kinds of unrelated roles and sub-roles (Rabotic, 2010: 3). Tour guides serve purposes such as educator, information giver, interpreter, leader, role model, cultural broker, facilitator of access to non-public areas, tour and group organizer and representative of tour companies (Black and Weiler, 2005: 26). The prime responsibility of a tour guide is to turn the tourists’ experience into a most pleasurable while making the information available in an entertaining yet culturally acceptable manner (Boyle and Arnott, 2004: 75). Since the tour guide is in an incessant and maximal contact with the tour members throughout the tour’s entire duration, the responsibility for achieving higher levels of customer satisfaction is mostly passed on to them (Geva and Goldman 1991: 178). The tour guide usually has frequent, extended, and mostly intensive encounters with people who participate in tours and is expected to display diverse emotions. They act the role of a characteristically emotional laborer in the tourism environment. In addition to this, she or he has extremely restricted space and time for himself or herself in which to discharge the emotional burden; as a result they’re faced with a much more increased intensity of challenge (Wong and Wang, 2009: 250). Jobholders in the hospitality industry are exclusively susceptible to the requisitions of emotional labor since they are generally requested to maintain friendly manners and positive attitudes while doing their jobs even under the conditions that usually reveal unfavorable emotional reactions such as dealing with intolerant, difficult or irritating customers, incessant work cycle (Pizam, 2004: 315). At the same time expectations of quality from both tourism stakeholders and tourists are augmenting as the tourism market is expanding and competition is rising. All these factors contribute to emotional burden of tourist guides.
Answer:
Tour guiding has been described as " the 'Cinderella' of the tourism industry: attractive, useful, but often neglected" (Mak, Wong and Chang, 2011: 1442). Tourist guiding comprises complicated and multivariate roles composed of different kinds of unrelated roles and sub-roles (Rabotic, 2010: 3). Tour guides serve purposes such as educator, information giver, interpreter, leader, role model, cultural broker, facilitator of access to non-public areas, tour and group organizer and representative of tour companies (Black and Weiler, 2005: 26). The prime responsibility of a tour guide is to turn the tourists’ experience into a most pleasurable while making the information available in an entertaining yet culturally acceptable manner (Boyle and Arnott, 2004: 75). Since the tour guide is in an incessant and maximal contact with the tour members throughout the tour’s entire duration, the responsibility for achieving higher levels of customer satisfaction is mostly passed on to them (Geva and Goldman 1991: 178). The tour guide usually has frequent, extended, and mostly intensive encounters with people who participate in tours and is expected to display diverse emotions. They act the role of a characteristically emotional laborer in the tourism environment. In addition to this, she or he has extremely restricted space and time for himself or herself in which to discharge the emotional burden; as a result they’re faced with a much more increased intensity of challenge (Wong and Wang, 2009: 250). Jobholders in the hospitality industry are exclusively susceptible to the requisitions of emotional labor since they are generally requested to maintain friendly manners and positive attitudes while doing their jobs even under the conditions that usually reveal unfavorable emotional reactions such as dealing with intolerant, difficult or irritating customers, incessant work cycle (Pizam, 2004: 315). At the same time expectations of quality from both tourism stakeholders and tourists are augmenting as the tourism market is expanding and competition is rising. All these factors contribute to emotional burden of tourist guides.
Explanation: