Write a detailed explanatory note on the methods and techniques used for organizational appraisal
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Methods and techniques for organisational appraisal: Comprehensive analysisKfiKey factor ratingBusiness intelligence systemsBalanced scorecard15
The balanced scorecard modelHow do we look to shareholders?Financial PerspectiveObjectives TargetsHow do customers see us ?What must we excel at ?Internal Process PerspectiveCustomer PerspectiveObjectives TargetsObjectives TargetsVision & StrategyLearning / Innovation PerspectiveObjectives TargetsBased on R.S. Kaplan & D.P. Norton: The Strategy-focused orientation: How Balanced Scorecard Companies Thrive in the New Business EnvironmentBoston: Harvard Business School Publishing, 2000 and R.S. Kaplan & D. P. Norton: The Balanced Scorecard: Translating Strategies into ActionBoston: Harvard Business School Press 1996How can we sustain our ability to change and improve ?16Harvard Business School Press, 1996.