write a dialogue between a bank Clark and a customer
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somyagoel
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BANK CLERK: HI AND WELCOME TO THE ENGLISH BANK. WHAT CAN I DO FOR YOU TODAY?
YOU: HI. I WOULD LIKE TO APPLYFOR A CREDIT CARD, PLEASE.
BANK CLERK: SURE THING. DO YOU HAVE ANY ACCOUNTS WITH US AT THE MOMENT?
YOU: NO I DON’T.
BANK CLERK: NO PROBLEM. I CAN HELP YOU TO APPLY FOR A CREDIT CARD TODAY IF YOU LIKE.
YOU: OK, THANK YOU. I’D LIKE THAT.
BANK CLERK: OK. I WILL NEED YOU TO PLEASE FILL OUT AN APPLICATION FORM. DO YOU KNOW WHICH OF OUR CREDIT CARDS YOU WOULD LIKE TO APPLY FOR?
YOU: NOT YET. COULD YOU PLEASE GIVE ME MORE INFORMATION ABOUT THE CARDS AVAILABLE?
BANK CLERK: YES, OF COURSE. HERE IS A BROCHURE ABOUT OUR MOST POPULAR CARDS.
YOU: THANK YOU.
BANK CLERK: I’M HAPPY TO HELP YOU PICK THE RIGHT CARD FOR YOU. COULD I ASK YOU A FEW QUESTIONS TO BETTER UNDERSTAND WHAT YOU’RE LOOKING FOR?
YOU: YES PLEASE, THAT WOULD BE HELPFUL.
BANK CLERK: OK, GREAT. FIRSTLY, WHAT CREDIT LIMITWOULD YOU LIKE TO APPLY FOR?
YOU: I WOULD LIKE A $5,000 SPENDING LIMIT.
BANK CLERK: OK. WE HAVE THREE CARDS AVAILABLE WITH A $5,000 SPENDING LIMIT. ARE YOU LOOKING FOR REWARD PROGRAM WITH YOUR CARD?
YOU: YES, I WOULD LIKE TO COLLECT POINTS WHENEVER I USE THE CARD.
BANK CLERK: WONDERFUL. WELL, WE HAVE TWO CARDS WHICH BEST SUIT YOUR NEEDS. ONE IS OUR PLATINUM FLYER CARD, THE OTHER IS OUR GOLD SHOPPER CARD.
YOU: WHAT’S THE DIFFERENCE BETWEEN THE TWO?
BANK CLERK: THE PLATINUMFLYER CARD HAS A HIGHER INTEREST RATE OF 19% PER ANNUM. BUT THERE IS NO ANNUAL FEE AND YOU RECEIVE TWO FREQUENT FLYER MILESWITH EMIRATES AIRLINE FOR EVERY DOLLAR YOU SPEND. PLUS, THERE IS A PROMOTIONAL OFFER FOR 0% INTEREST FOR THE FIRST 12 MONTHS ON BALANCE TRANSFERS.
YOU: I DON’T LIKE TO FLY THAT MUCH. CAN YOU TELL ME ABOUT THE GOLD SHOPPER CARD?
BANK CLERK: THE GOLD SHOPPER CARD HAS A LOWER INTEREST RATE OF 14% PER ANNUM AND HAS AN INTEREST FREE PERIOD OF 35 DAYS ON ANY PURCHASES MADE. THIS CARD GIVES YOU 1 REWARD POINT IN OUR REWARDS PROGRAM FOR EVERY DOLLAR YOU SPEND. BUT, THERE IS A $50 ANNUAL FEE.
YOU: I DON’T MIND PAYING THE ANNUAL FEE. WHAT CAN I DO WITH THE REWARD POINTS?
BANK CLERK: YOU CAN REDEEMTHE POINTS AT ANY PETROL STATION IN THE COUNTRY. YOU GET A FREE LITER OF PETROL FOR EVERY 100 POINTS.
YOU: I’D LIKE TO APPLY FOR THE GOLD SHOPPER CARD, PLEASE.
BANK CLERK: OK. HERE’S THE APPLICATION FORM. PLEASE FILL IN YOUR PERSONAL DETAILS, OCCUPATION, JOB POSITION, GROSS ANNUAL INCOME AND HOW MANY YEARS YOU HAVE BEEN IN YOUR CURRENT POSITION. DO YOU HAVE IDENTIFICATION WITH YOU?
YOU: YES, I HAVE MY DRIVER’S LICENSE WITH ME.
BANK CLERK: THE BANK WILL DO A CREDIT CHECK AND ACCESS YOUR CREDIT REPORT TO SEE IF YOU ARE ELIGIBLE FOR THE CARD. COULD YOU PLEASE TICK THE BOX STATING THAT YOU KNOW AND ACCEPT THIS? THANK YOU.
YOU: OK. I’M FINISHED. HERE’S THE FORM AND HERE’S MY DRIVER’S LICENSE.
BANK CLERK: THANK YOU. I WILL MAKE PHOTOCOPIES OF YOUR ID AND BE RIGHT BACK.
YOU: OK.
BANK CLERK: ALL DONE. YOU SHOULD HEAR FROM SOMEONE WITHIN THE NEXT 48 HOURS TO LET YOU KNOW WHETHER YOU HAVE BEEN APPROVED.
YOU: GREAT. THANK YOU.
BANK CLERK: THANK YOU. IS THERE ANYTHING ELSE I CAN DO FOR YOU TODAY?
YOU: NO THANK YOU. THAT’S ALL.
BANK CLERK: OK. THANK YOU, HAVE A GOOD DAY.
YOU: YOU TOO.