Write a dialogue between manager and his employee at some office issue about issue of customers dissatisfaction
Answers
Manager: I just saw your message. The numbers are a matter of concern.
Employee: Yes. That is why I marked it as high priority.
Manager: I understand. What is the matter exactly?
Employee: Actually, we have been getting at least 2 replacement requests from clients everyday.
Manager: What do they need replaced?
Employee: The lid of the mixer jar.
Manager: But isn't the lid made of sturdy plastic?
Employee: Yes, it is.
Manager: That cannot break quickly.
Employee: The lid itself is not the problem.
Manager: Then what is the issue?
Employee: The clamps that are used to fix the lid on the jar are causing trouble.
Manager: How?
Employee: The clamps are very fragile and break easily.
Manager: So you mean to say that the machinery is working fine, but it is the clamps that the customers are dissatisfied with?
Employee: Yes. Very dissatisfied. Some customers bought the mixers last week and are already asking for a refund.
Manager: What did you say to them?
Employee: I asked them to bring the mixers to the service centre so that we can replace the clamps. It will be covered under the one-year guarantee period.
Manager: Good thinking. I will ask the head office to send us at least two shipments of good quality clamps.
Employee: Thank you. I had a suggestion.
Manager: Yes, what about it?
Employee: Most of the customers were quite upset about it. In fact 90% spoke quite aggressively. A gift card or a coupon would probably help calm them down.
Manager: That is a good idea. I will convey it to the head office.
Employee: Thank you!
Manager: Do you need anything else?
Employee: No, but thank you for asking. In case I need anything, I will let you know.
Manager: Alright then.
Explanation:
Manager : I have received a concerning mail from our old client. Kindly visit my office now
Employee : Ok sir.
Manager : I got this mail and the concern the client is saying about the mismatch in bolts quantity that we dispatched. Couple of weeks back, a quality complaint was generated by Mr ABC. What is our dispatch department doing?
Employee : Sir let me check the whole case, if there was some issue at our packaging end or was it the mistake of logistic person
Manager : Yes, kindly get it sorted as soon as possible and send some bolts to our client before the end of the day. Do update me when you find the loophole so that it can be avoided in future