Question

Write a letter of complain to the dealer complaining him about break down in your air condition

Answer 1

Dear Sir/Madam,
 Complaint about a faulty Cleanair Air-conditioner (Model C-100)
 I am writing to complain about the above air-conditioner, which I bought from your company on 10th August 1998.(see the attached photocopy of the sales receipt).
 This air-conditioner was installed in my bedroom on 14th August, and I filled in and posted the guarantee form on the same day. Tow days later, I food that the air-conditioner did not function properly. In particular, it was extremely noisy. The worst thing was that, when I switched it from “low” to “high”, it made a continuous loud banging sound. This sound was so annoying that I could not sleep.
 Therefore, I called Mr Szeto, your company’s service representative, and asked him to exchange the faulty air-conditioner for a new one. His attitude towards me was quite rude and unhelpful. Even though I pointed out that the air-conditioner was guaranteed, he refused to provide a replacement. When I insisted that he do so, he claimed that Oi Oi Electrical Appliances Company was not responsible because I had damaged the air-conditioner myself!
 This sort of behaviour is completely unacceptable. I demand that you either replace the air-conditioner immediately or refund my money. If you do not do so, I shall take this matter to the Consumer Council. My contact telephone number is 23456789.
 Yours faithfully,
  
Chan Kwok Yuen