Write a letter of complaint to the sales manager of Bajaj Electronics Company, Hyderabad about the malfunctioning of Washing machine purchased recently.
Answers
Regional sales manager, Date:12.12.2018
Bajaj Electronics,
Hyderabad,
Telangana - 562118
Sub : Regarding the malfunctioning of washing machine
Dear sir,
I am samir, living in Gopalpur area of Hyderabad. I am writing this this letter with utmost respect to your prestigious company. Recently I have bought a washing machine of your company from "Amar Shopping House" in gopalpur. But after using it for the first time the dryer of the machine is not working. I went to the store for a replacement but they refused.
I think this might be some manufacturing defect which mistakenly passed the quality check process. I know you are in this business for more than 50 years and Bajaj is the most trustworthy company when it comes to electronics. So I request you to please replace my washing machine so that my trust in the brand name will not be shaken.
Thanking you,
Samir Reddy
Gopalpur
162
Kakatya Nagar
Hyderabad
December 12, 2018
The Sales Manager
Bajaj Electronics Company
Hyderabad.
Subject: Defective Washing Machine
Sir:
I bought automatic VIP washing machine from your showroom on December 5, 2018, sale no. 9373. I regret to inform you that it is not cleaning clothes properly. In spite of rewashing the clothes in the machine, the spots and dirt remain stuck to the clothes.
I have been a regular customer of your products since 2007. You can look up my purchase record in your system. My customer identity is given on the invoice copy I am attaching with this letter. I appeal to you to have the fault repaired or the defective machine replaced. Looking forward to prompt response.
Yours truly,
Radha