Question

Write a letter to m.s Oxford publishing house, complaining that the books sent by them were not those you had ordered for. Ask for replacement. You are Varun Joshi, sector-20,bangalore.

Answer 1

Answer:

Examination Hall

Sector-20, Chandigarh

May 27 , 2020

M/s. Oxford Publishing House

Consumer Complaint Division

London

Subject- Complaint regarding receipt of wrong set of books.

Sir/Madam

On February 1, 2019 I bought a book set (Order No. 000154) to be delivered to Chandigarh, Sector-20.

To my dismay, I have not received the set I ordered for and have instead, received the wrong book set. I am highly disappointed.

To resolve the problem, I would appreciate it if you could replace the wrong book set with the one originally ordered. Please let me know as soon as possible what action you propose to take.I look forward to hearing from you within the next ten days.

Enclosed are copies of the transaction document and the receipt.

I look forward to your reply and a resolution to my problem and will wait until the aforementioned time before seeking help from a consumer protection agency or the Better Business Bureau. Please contact me at the above address or by phone at XXXXXXXXXX.

Sincerely,

Varun Joshi

Enclosure(s)- Copy of receipt and transaction docs.

Answer 2

Answer:

Oxford Publishing house ,

xxxxxxxxxxxxxxxxxxxxxxxxxx

Re : Complain regarding sending wrong book,

Sir,

On 2nd February 2019, I had placed an order on your order no. 000678 to be delivered to the sector Chandigarh, Sector 20.I regret to state that I have not yet received the book I ordered. Instead, I have received a wrong book set. For this reason, I am highly disappointed.

To close the issue, I,  hereby requesting you to replace the book which was originally ordered at the earliest. Please let me know by e-mail the action you are going to take in this regard. I am looking forward to the action you are going to take. Enclosed please find the scanned copy of the transaction document.

Please contact me at the above address or email address XXXXXXXXXXgmai.com.

Sincerely,

joshi