write a letter to managing director for the problem regarding newly purchased mobile
Answers
Answer: ABC Colony
New Delhi- 123456
3rd June 2018
The Sales Manager
XYZ Company
New Delhi
Sir
Sub: Faulty Handset Received
I am writing to inform you about the faulty mobile phone that I have purchased in your store. I am a regular customer of your company. On the 30th of May, I bought a brand new XYZ-N03 mobile. However, upon one week of using it, several problems started to appear.
The flash of the camera is not working properly. When I try to write a text message, the system either crashes or switches into Chinese and does not recognize the words. Also, I am getting a lot of heating issues, even after using the set for only 10 minutes, it starts getting heated up.
For these reasons, I would ask you either to refund the purchase price in full or send me a replacement handset. Looking forward to your immediate response.
Yours faithfully
PQR
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[Your address]
[Company address]
Dear Sir/ Madam,
Ref: [contract number]
On [date] I bought a [make and model number] mobile phone from you. I have discovered that the phone has the following problem [add details].
The [Consumer Rights Act / Sale of Goods Act 1979] makes it an implied term of the contract that goods be as described, of satisfactory quality and fit for purpose.
As you are in breach of contract I am entitled to have the phone [repaired/replaced or refunded] and I would request that you confirm that you will do this within the next 14 days.
I also require you to confirm whether you will arrange for my phone to be collected or will reimburse me for the cost of returning it.
I look forward to hearing from you
Yours faithfully,