Write a letter to mobile company about the defect in your phone.
Answers
You have bought a new mobile phone and in a few days after purchase it has stopped working. You spoken to the company representative a week ago but the phone has still not been repaired.
Write a letter to the company. In your letter
– introduce yourself
– explain the situation
– say what action you would like to company to take.
Dear Sir/ Madam,
I am writing to inform you about the faulty mobile phone that I have purchased in your store.
I am Christine B., I am a regular customer of your company. On the 10th of March, I bought a brand new Nokia XYZ mobile. However, upon one week of using it, problems started to appear. The flash of the camera is no longer working. Also, the monitor is getting blurry which makes it difficult for me to see the SMS messages clearly. I was very surprised to discover such problems in quite an expensive model.
Naturally, I returned the mobile phone in your store to be replaced with a new one. One of your sales staff told me that they will send it to my home address within one week. However, two weeks have passed without me receiving any replacement. I am very upset for your poor service.