Question

Write a letter to Ms. Oxford Publishing House, London complaining that the books sent by
them were not those you had ordered for. Ask for replacement. You are Varun Joshi, Sector-
20, Chandigarh​

Answer 1

Sector - 20 , Green street

Ram Nagar , Chandigarh , India

Date : June 12th , 2019

The Publisher

The Oxford Publishing House

K - 586 Y68 , White Park , London

Subject : Regarding the wrong delivery if the ordered package.

Dear Sir ,

Through this letter I want to say that recently I had ordered some books of your publishing company. I was informed that they will be delivered soon. I successfully received them after seven days of ther order. When I opened the package I found that the books that I had ordered were truly missing. Instead of those I ordered , I had received someone other's package with the receipt name mentioned Apurva Sinha. Therefore , I request you to kindly replace the order soon. I shall be thankful to you.

Yours sincerely ,

Varun Joshi

Answer 2

Explanation:

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Examination Hall

Sector-20, Chandigarh

May 27, 2020

M/s. Oxford Publishing House

Consumer Complaint Division

London

Subject- Complaint regarding receipt of wrong set of books.

Sir/Madam

On February 1, 2019 I bought a book set (Order No. 000154) to be delivered to Chandigarh, Sector-20.

To my dismay, I have not received the set I ordered for and have instead, received the wrong book set. I am highly disappointed.

To resolve the problem, I would appreciate it if you could replace the wrong book set with the one originally ordered. Please let me know as soon as possible what action you propose to take.I look forward to hearing from you within the next ten days.

Enclosed are copies of the transaction document and the receipt.

I look forward to your reply and a resolution to my problem and will wait until the aforementioned time before seeking help from a consumer protection agency or the Better Business Bureau. Please contact me at the above address or by phone at 098100XXXXX.

Sincerely,

Varun Joshi

Enclosure(s)- Copy of receipt and transaction docs.

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