Question

Write a letter to Oxford publishing house complaining that the books sent by them were not those u have odered.

Answer 1

Greenfield-15 A

Shimla

Himachal Pradesh

December 19, 2016

 

The Manager

Layal Book Depot

Jalandhar

Punjab

Subject: Old edition books

Sir:

 I had placed order

for 5 Golden English Core (Laxmi Publications) reference books for class XII on

December 7, 2016, receipt no. 1378. I regret to inform that the books are of

2013 edition. I had paid money for the 2016 edition and particularly requested

for the same. These old edition books don’t have notes on the latest novel

prescribed by CBSE.

I am sending back you the books. Kindly send me the latest

edition books. I am attaching the copies of the order placement letter and the

receipt for reference. Kindly dispatch the books at the earliest as my final

exams are just round the corner. Hoping for a quick replacement.

Yours faithfully

Name

Answer 2

Explanation:

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Examination Hall

Sector-20, Chandigarh

February 20, 2019

M/s. Oxford Publishing House

Consumer Complaint Division

London

Subject- Complaint regarding receipt of wrong set of books.

Sir/Madam

On February 1, 2019 I bought a book set (Order No. 000154) to be delivered to Chandigarh, Sector-20.

To my dismay, I have not received the set I ordered for and have instead, received the wrong book set. I am highly disappointed.

To resolve the problem, I would appreciate it if you could replace the wrong book set with the one originally ordered. Please let me know as soon as possible what action you propose to take.I look forward to hearing from you within the next ten days.

Enclosed are copies of the transaction document and the receipt.

I look forward to your reply and a resolution to my problem and will wait until the aforementioned time before seeking help from a consumer protection agency or the Better Business Bureau. Please contact me at the above address or by phone at 098100XXXXX.

Sincerely,

Varun Joshi

Enclosure(s)- Copy of receipt and transaction docs.

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