Question

write a letter to the editor of Times of India , New Delhi, giving your views on the necessity of promoting English speaking in India for better communication with tourists

Answer 1

Communication skills are an important element of hospitality industry. Understanding of performance expectations are keys to the achievement of tourist satisfaction. Good oral and written communication skills are the top skills important to hospitality practitioners at different position levels. Good English communication during the study will add value to students' education. According to that fact the hospitality program itself will encourage critical thinking and for example tourism problem solving when it is necessary. In the tourism industry supply and demand side must communicate perfectly in order to ensure quality and needed performance standards. In the business tourism practice oral communication is a bit higher than written communication, but both categories are rated high. (Kay and Russette: 2000). The authoresses, through a questionnaire, explore the importance of communication skills (speaking, reading, listening and writing) in English language among hospitality employees and students studying business and tourism. The importance of good cooperation between the language/hospitality teaching programmes and the Croatia Tourism Authority is a high priority if the development of steady all-year-round tourism is to be a possibility.  In concluding, the implications of the findings are discussed and concerns rose over the need to address evident weaknesses in order to enhance career options and tourism management in Croatia.

Answer 2

The Editor

Times of India

ITO

New Delhi

110030

Date- 7 December 2018

Subject- Letter about the necessity of promoting English speaking in India.

Sir,

With due respect, I would like to draw the attention of the concerned authority through your newspaper towards the necessity of promoting English speaking in India for better communication with tourists. As English stands for a language which is a global language now,  therefore there is an immediate demand for the increase in the English speaking people. Therefore the schools should make it compulsory for all the students to speak and learn English. Also, in order to make the country accessible for the tourists, it is important that the people of India know the language. Hence, English should be promoted and encouraged.

I expect that through your newspaper this issue would be looked upon as soon as possible.

Thanking you in anticipation.

Yours truly

XYZ

Anand colony,

Mahavir Nagar

New Delhi