Question

Write a letter to the M/S Oxford publishing house London complaining that the book sent by them were not those you had ordered for asked for replacement

Answer 1

Answer:

Greenfield-15 A

Shimla

Himachal Pradesh

May 3, 2019

The Manager

M/S Oxford publishing house  

London  

Subject: Wrong consignment delivered

Sir:

I had placed order for some books on April 15, 2019, order no. 1378. I regret to inform that the books I have received are totally different. I had ordered the following books:

Book                                                            Quantity

All Shakespeare’s Plays                            2 copies each

All Sir Arthur Conan Doyle’s Books        2 copies each

All Books o Charles Dickens                    3 copies each

 

I am sending back you the wrong books. Kindly send me the latest edition books. I am attaching the copies of the order placement letter and the receipt for reference. Kindly dispatch the books at the earliest. Hoping for a quick replacement. Thanking you.

Yours truly,

Name

Aparna  

Answer 2

Explanation:

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Examination Hall

Sector-20, Chandigarh

May 27 , 2020

M/s. Oxford Publishing House

Consumer Complaint Division

London

Subject- Complaint regarding receipt of wrong set of books.

Sir/Madam

On February 1, 2019 I bought a book set (Order No. 000154) to be delivered to Chandigarh, Sector-20.

To my dismay, I have not received the set I ordered for and have instead, received the wrong book set. I am highly disappointed.

To resolve the problem, I would appreciate it if you could replace the wrong book set with the one originally ordered. Please let me know as soon as possible what action you propose to take.I look forward to hearing from you within the next ten days.

Enclosed are copies of the transaction document and the receipt.

I look forward to your reply and a resolution to my problem and will wait until the aforementioned time before seeking help from a consumer protection agency or the Better Business Bureau. Please contact me at the above address or by phone at 098100XXXXX.

Sincerely,

Varun Joshi

Enclosure(s)- Copy of receipt and transaction docs.

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