Write a letter to the manager of a firm complaining about the good delivery to you in damage condition explain the nature of the damage and request him to replace it without for the delay
Answers
(sender address)
(Date)
To
The Manager,
Zenith Modern Electronics,
ABC Town.
Subject: Request for early replacement of defective TV.
Sir,
I purchased a flat screen TV from your shop on the 13th of November. But after three days the television started malfunctioning. This was unexpected and quite frustrating to me and my family members since we could not watch some of the news and our favourite shows.
I therefore request you to replace the defective computer set. The receipt of my purchase and the one year warranty card are enclosed for reference.
I shall be grateful to you if the replacement is done without any further delay.
Yours sincerely,
SUBRATA DAS
ABC Town
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Answer:
[Your address and contact number]
[Company/supplier's address]
[Date]
Dear Sir/Madam,
[Reference: order number]
On [date], I [bought/placed an order for] a [item] and this was delivered to me on [date]. I have discovered that the [item] has the following damage: [add details].
The Consumer Rights Act makes it an implied term of the contract that goods I receive must be of satisfactory quality and for the reasons stated above they are not.
As you are in breach of contract I am entitled to [a refund/have the item repaired/ have the item replaced] and I would request that you confirm by [dd/mm/yy] [set a reasonable deadline appropriate to the specific situation] that you will do this.
I also require you to confirm whether you will arrange for the [item] to be collected or that you wish me to return this and that you will reimburse me for the cost of returning the [item] and arranging adequate insurance.
I look forward to hearing from you.
Yours faithfully,
[Your name]
Explanation:
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