write a short note on any 1 case study about the consumer
Answers
Answer:
Ms Chua* visited a beauty salon for an eyelash extensions service. She was informed by the beautician that if she purchased 30 facial sessions at $1,600, the eyelash extensions would be complimentary. She would also be given another two free sessions of eyelash extensions valued at $100 each. Two months later, she visited the salon for the complimentary eyelash extensions. The beautician accidentally glued her right eye shut causing her much pain. Ms Chua visited a doctor and was diagnosed with cornea inflammation. She lost confidence in the salon and requested for a refund of the facial package and reimbursement for her medical bills.
CASE contacted the beauty salon and was able to negotiate for a full refund of $1,600 together with $400 medical bill reimbursement for Ms Chua.
Answer:
Ms Wong visited a watch shop and requested to buy an automatic watch. She selected a design that she liked and paid $800 for the watch. Subsequently, the hands of the watch stopped moving. Ms Wong sent the watch for repair and only to find out that it was a quartz watch, not an automatic watch. She requested to return the watch for a refund as the salesperson had misrepresented the product information to her. However, the shop rejected her request for refund.
CASE highlighted that it was an unfair practice under the Consumer Protection (Fair Trading) Act to make misleading or false claims in relation to a consumer transaction. Upon CASE’s intervention, the shop agreed provide a full refund to Ms Wo