write a short note on duties of customers
Answers
Answer:
Who is a consumer?
According to the Consumer Protection Act 1986, a consumer is a person who purchases goods and/or services for his own use and not for reselling or using the good for production or manufacturing. Thus, if a person buys a loaf of bread for eating it he/she is a consumer but when a person buys wheat for using it to produce loaves of bread, he/she is not a consumer. Consumer’s rights and duties go hand in hand.
Why is Consumer Protection Act, 1986 necessary?
Humans are not self-sufficient beings and thus they engage themselves in contracts pertaining to buying and selling of goods and services. Markets are the place which satisfy our needs for primary and luxury goods. People as consumers or sellers are often unaware of their rights, duties and the redressal commissions. The consumers have rights and responsibilities to be followed,
Thus, the act aims at highlighting-
The consumer’s rights and duties as well as the sellers.
Protects the consumers from the unfair trade practices the sellers might engage in.
In case of a breach of a contract, remedies that the plaintiff can resort to.
Information about the various commissions which aim at providing redressal to the party who suffered damages.
Court fees that needs to be submitted along with the application highlighting the grievance of the consumer.