write a speech about online shopping of goods during pandamic
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Enter the novel coronavirus which causes a highly infectious disease Coronavirus disease (COVID-19) that has infected more than 4 lakh people worldwide. Since it spreads primarily through contact with an infected person (when they cough or sneeze) or when a person touches a surface that has the virus on it, the best way to guard against it is to stay at home. This has increased online shopping usage, globally. In India, it has led to a rise in the number of FTUs or first-time-ecommerce-users in India, who had been so far inhibited to shop online. The SARS outbreak that infected over 2700 people in 2002, too is known to have dramatically changed people’s shopping habits as they were afraid of shopping outdoors.
On 25th March, 2020, BigBasket - a key online grocery player in India had the following message “We'll be back soon! We are currently experiencing unprecedented demand. In light of this, we are restricting access to our website to existing customers only. Please try again in a few hours.” So overwhelming was the response that it faced a breakdown due to a steep increase in demand amid COVID-19. Grofers – a rival, had a similar kind of message which said “Due to the sudden rush, we have stopped servicing many locations, but we are working to increase capacity and will be resuming operations shortly.” Amazon – one of the leading ecommerce players in the country, and the world, has announced on its site that the customers are relying on them like never before in their social distancing and self-quarantine efforts. Hence Amazon is temporarily prioritizing its available fulfillment and logistics capacity to serve essentials such as household staples, packaged food, health care, hygiene, personal safety and other high priority products. It is temporarily going to stop taking orders for lower-priority products. Globally too Amazon has seen a surge in orders and is raising overtime pay for associates working in its warehouses, during the coronavirus outbreak.
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The survey, entitled “COVID-19 and E-commerce”, examined how the pandemic has changed the way consumers use e-commerce and digital solutions. It covered Brazil, China, Germany, Italy, the Republic of Korea, Russian Federation, South Africa, Switzerland and Turkey.
Following the pandemic, more than half of the survey’s respondents now shop online more frequently and rely on the internet more for news, health-related information and digital entertainment.
Consumers in emerging economies have made the greatest shift to online shopping, the survey shows.
“The COVID-19 pandemic has accelerated the shift towards a more digital world. The changes we make now will have lasting effects as the world economy begins to recover,” said UNCTAD Secretary-General Mukhisa Kituyi.
He said the acceleration of online shopping globally underscores the urgency of ensuring all countries can seize the opportunities offered by digitalization as the world moves from pandemic response to recovery.
Online purchases rise but consumer spending falls
The survey conducted by UNCTAD and Netcomm Suisse eCommerce Association, in collaboration with the Brazilian Network Information Center (NIC.br) and Inveon, shows that online purchases have increased by 6 to 10 percentage points across most product categories.